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frequently asked questions

Topics

What is Club Wingstop?

How do I get points?

Can I get Club Wingstop points when I place an order on a third-party marketplace, aggregator, or delivery platform?

How do I join Club Wingstop?

Is there a sign-up gift?

Is there a birthday reward?

Do my points expire?

How can I check my points balance and redeem points?

Where can I redeem points?

Are there any exclusions for receiving or redeeming points?

Can I receive or redeem points on alcoholic beverages?

Can I combine ways to receive or redeem points with other promotions or coupons?

What happens if I cancel an order or request a refund?

I don’t see my points for the order I just placed. When will they be available?

Where is Club Wingstop available?

What else can I use my points for?

It’s my birthday and I didn’t receive my points or reward, what do I do?

Can I get points for previous orders before I joined Club Wingstop?

Can I transfer/share my points with someone else?

I sent points to the wrong recipient. Can I get my points back?

How do I request points from a friend?

I sent points, but my friend didn’t receive them. What do I do?

How can I get more help?

What is Wingstop Charities?

How can I donate to support Wingstop Charities?

Where do I go to find more information on becoming a Wingstop franchisee?

What is the Wingstop animal welfare policy?

Where can I submit a proposal for sponsorship?

How can I input special instructions into my online order?

HOW DO I LOCATE A RESTAURANT NEAR ME?

How do I reset my password if I have forgotten or lost it?

Let us know how we can help.